Who We Serve
Senior Living
With tens of thousands of dollars on the line with every prospective resident, reputation management is critical. How important?
• 83% of consumers looking for senior living communities believe reviews are important
• The average consumer reads 7-10 reviews before feeling able to trust a business, and listings with more reviews significantly outperformed those with little-to-no reviews.
• The recency of reviews can have a big impact, with 86% of customers stating they only look at reviews from the last 3 months
• 75% of people regularly read responses to reviews
We’ve helped brands such as Five Star Senior Living manage their online reputation: getting the voice of the customer into the right hands at the right time, turning review data into actionable insights, and most importantly taking care of all the tasks involved with monitoring, analyzing, and responding to reviews.
Auto Service
With competitors around every corner, it is vital that when consumers look for an auto service provider near them that your stores rise to the top. Strong ratings and a steady (and growing) review volume are critical to helping ensure each of your locations rank near the top of the list when customers search for trusted service providers. We helped Belle Tire improve their average store rating by over a half-star — along the way raising the number of 4+-star locations from 25% to over 85%, — resulting in improved traffic per store.
Retail
Customer reviews provide valuable insight on what is going right — and wrong — at individual stores. From staff issues, to store cleanliness, to inventory issues, to operations challenges customers are telling you everyday of issues that can’t be ignored. We helped Rite Aid make sure the divisional teams heard this feedback firsthand.
Quick Service Restaurants (QSR)
Firehouse Subs found that it’s not enough to just rely on intuition when deciding where to focus field marketing resources. With our intelligent notification system, field marketing teams are able track changes in customer attitudes —and monthly analysis of data from across the country provided valuable insight into what might be causing problems at certain locations before they escalate further.
